“Zero-to-One” AI & Operations Consulting

Launching strategic initiatives from scratch for tech-enabled companies

Problems we solve

For Scaling Companies

  • Knowledge gaps — we select the correct technology or processes to implement that will scale with you

  • Leadership gaps — we drive revenue through experimentation in a confident and trackable manner


For Enterprise Organizations 

  • Bandwidth gaps — to launch new strategic initiatives in line with investor set targets

  • Leadership gaps — surrounding complex change management

  • Knowledge gaps — to improve cross-functional communication breakdowns that keep leading to lost time and revenue

Getting ahead of the AI curve

Avoid making the mistake your competitors are — launching AI within operations department that aren’t ready. There are three ways Kairos Studio up-levels teams to stay relevant, all while preserving existing culture.

Workshop: AI Readiness for Non-Tech Teams

Workshop for non-tech teams that gives tangible examples on integrating AI to make their jobs more efficient & enjoyable. We focus on human-centered AI practices that get teams excited & motivated to adopt AI as a regular tool. 

Scale: AI Optimized Customer Support Systems

3 month engagement where we: 
✅ integrate AI-based practices into your knowledge base
✅ identify content gaps & a plan to fill them
✅ surface product issues to prioritize
✅ work with your product team to build knowledge management into the future launch plans
✅ monitor impact for 30 days

Launch: AI Enablement Sprint

6 month engagement where we: 
✅ Embed AI fluency, foster adoption, and ensure responsible change management through deep technical and product understanding
✅ Identify AI workflow automation opportunities
✅ Design and execute enterprise-wide readiness strategies to support AI adoption across your orgs
✅ Identify and close resource gaps (tools, tech stacks, activation opportunities).

Beyond the Bots

For when it isn’t time to leverage AI, Kairos Studio also launches initiatives in 2 other categories:

1/ Operations that Scale
We help companies build customer operations & internal operations that scale. We focus on people, process, and technology. 

✅ Customer support & customer experience org design
✅ Voice of the Customer programs
✅ Streamlining processes and workflows
✅ BPO readiness & launch
✅ AI-integrated Customer Support

2/ Digital Transformation
We speak both the Operations & Technology languages required to bridge the gap between your teams and unlock alignment and productivity . 

✅ Product x Operations feedback loops
✅ 3rd party tooling selection & implementation 
✅ Internal tools scoping & development 
✅ Streamlining your tooling stack

Our Approach

Innovation

We lead with agile & innovative leadership principles to find the most innovative solutions, no matter your company size.

Collaboration

We know that launching operational foundations is a different skill than maintaining them. We work alongside your team to understand the business challenges, team and people opportunities.

Transition

While traditional consultancy may constantly try to upsell and drain resources, we’re here to be a value add. Our ‘train the trainer’ approach means we provide a seamless, collaborative handoff back to your existing team to manage the new initiative.

 Our Recent Work

  • Full implementation of Zendesk (including backend configuration, process definition, and training) for a Series A digital marketing service

  • Kairos Studio built the org, feedback loop, and led workshops to systematically go through a 100+ product issue backlog for a Series B HR-tech company

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.