People Ops @ Convoy
The People team was scaling linearly with headcount, and lacked key employee happiness programs
Create scalable & repeatable playbooks for key initiatives across People Ops
Created and launched operations and workforce management strategy.
Led to hiring 50+ hourly employees for a new office launch in 2 months time (internal customer support center).
Operationalized a playbook for scaling workforce management.
Enabled the broader business to continuously meet their hiring goals.
Developed & rolled out ERGs, including a memorable launch day fireside chat & guided conversations program.
Resulted in 100% (voluntary) participation of the company, created mission & strategy of Women of Convoy ERG to elevate women in freight with monthly speakers from the industry.