A track record of transforming Customer Operations with confidence & ease.
The Kairos Studio Promise
We deliver business transformations that increase efficiency, enablement and engagement for customer facing teams — in less than 6 months.
We provide end-to-end support to build a foundation for your Customer Operations organization that spans:
Business Transformation - key system selection, build vs. buy strategy, system implementations / migrations
Customer Operations Optimization - process improvements, creative solutioning for key pain points, data strategy
Operating Models - org design & change management, enablement teams, product operations, outsourced processes / customer service
Mentoring & Coaching - improving team efficiency, influencing cross-functionally, growth as a leader, workshops for the team
Browse a few case studies of what we’ve achieved in the past….
Is it Your Kairos Moment™️?
Is it Your Kairos Moment™️?
Partner with Kairos Studio to initiate high impact yet high risk projects that improve customer satisfaction or agent productivity.
Our expertise lies in:
Outsourcing repeatable processes
Re-designing org structures
Implementing 3rd party tools (including AI)
Migrating key systems to new vendors
Implementing communications & knowledge management frameworks